I so upset and unhappy with work that Empire Today did putting in my hardwood floors (Incomplete Position) l should be compensated this has actually been these an inconvenience to me and my loved ones and my time. Had l acknowledged this get the job done wasn’t going to be finished in 2 times l never ever would’ve agreed to work with Empire Today and shell out the quantity l compensated l would’ve utilized Lowes and or Home Depot. I will likely be Placing a complaint on Yelp because l get in touch with customer service made criticism on 9/1/2018 immediately after worker known as me was instructed l would get get in touch with from the supervisor with in 24 several hours no reply to this point
On installation day, I go the many compact knick-knacks, etcetera., and vacuumed, to allow them to move the furniture. Once the installers get started going the household furniture from the lounge in excess of in to the kitchen area, one of these kicks about my significant, large glass Canine bowl, and put a crack from the fresh porcelain tile we had just laid, along with triggering an excellent water mess.
Be cautious in utilizing them, they do not maintain their phrase. They also have no idea everything about floor product and installation. They just produce up the purchase and possess a sub install it.
We’ve read through your review and sincerely regret to hear this was your experience. We’ll be even more investigating your issues, and we’ll be in connection with you quickly.
This can be the worst service I have at any time professional in my fifty nine many years of lifestyle!!! We purchased custom made made blinds. It took no less than a month for someone to Get hold of us to let's know when we could anticipate them. When they ultimately arrived, ONE OF THEM WAS The incorrect Sizing!!! We at the moment are heading into thirty day period number two and have NO IDEA when We'll obtain the ideal blind. Once the installer came, Regardless that he experienced the incorrect blind, he continue to demanded money on shipping.
September 26, 2017 at three:17 pm I was speculated to obtain a carpet set up today. Soon after closing my retail enterprise for 2 times and selecting persons to maneuver gear, the installers exhibit up with the incorrect measurement carpet. Seemingly my salesman designed a mistake Together with the measurements. Blunders happen. I get it. But good companies are the ones that make it proper. After looking ahead to three hours to have the most important installation male (Mike Daleo) within the phone, I was fulfilled by using a bad Frame of mind. He explained to me that stuff transpires, and we could discuss compensation after they mounted the reordered carpet. I claimed, no, that needs to be talked about now.
LANTANA, TEXAS -- So again in July 2015 we change the floors of the residence we bought before moving in. We got engineer hardwood flooring. That point the practical experience was Alright. Crew did The work on time and so on. They glue down the floor. We had some issues of places sounding hollow plus they arrived designed holes and injected extra glue. But edges around the Wooden began to peel off a little bit. I identified as and they came to fix it (about 3 moments) following that I just stored on utilizing the markers they gave me so it would not show much. Nicely after two yrs it absolutely was unattainable to maintain undertaking that. Boards were being cracking all within the dwelling and edges peeling much more.
June seven, 2018 at 9:32 am I obtained flooring from them 6 months back I had been informed drinking water evidence and will never tear wouldn't get gashes in it. Very well there situations now wherever they have repaired the ground has arrive up once again There's tears and gashes all in the flooring day 3 of calling there joke of customer service and however cant get any one to come back out and deal with again oh each of the molding or trim is coming up once more they charge me ten grand for flooring that the installers advised me was trash and perhaps cost 2500 bucks.
Thank you for bringing your problems to our consideration. We sincerely apologize in your practical experience, and recognize that we’ve spoken to you personally in regards to the considerations. If you continue to get inquiries be sure to Make contact with us at customersupport at empire-today.com.
Yesterday I acquired a phone from Manny in the “corporate office†that said my file landed on his desk! Ha correct. He was absolutely not from corporate how he spoke to me. Even experienced the gall to talk to me why I used to be chuckling when he mentioned they want an opportunity to ensure it is appropriate!
I am sorry to have to post this but your customer service is horrible, I hand laminate flooring set within our front room and visitor tub room and 2 hallways, to start off my spouse And that i experienced to maneuver each of the furniture out and place it back, but we were charged for the installers to make it happen, the installers didn't tightened up the h2o line within the visitor tub and leaked all around the flooring, After i called about the situation I had been told somebody would get in touch with me with in 3 times, right after five times I termed back again and was told they identified as but not one person was property, and so they left a concept, I am house daily, I am disabled, so I know that was empiretoday com reviews not legitimate .
They didnt Reduce the tile streight. Then tryed to vober all of it with white quarterround. Tile could be Slice so quickly to suit restricted and streight.
6:) LVP – Kitchen region 75sqft: installer attempted to glue existing naplock down rather then change the naplock as was supposed to be.
Requested two specialists who claimed content was bad. In August 2017 called Empire, they sent someone and they said they ended up planning to fix the areas which were negative. The opposite qualified we use reported it had been all the house. So we did not acknowledge Empire's provide, they hired a 3rd party inspector who agreed it was all your house. So Empire explained they may change the full flooring and we made a decision to up grade to strong hardwood floors mainly because the caliber of the engineer they brought was awful. So we compensated a big difference. To start out I identified as Empire to talk to should they were planning to provide the Wooden in advance so it get acclimated (simply because That is what everybody else advisable). They explained to me which was not needed. Alright.